Returns Policy

BCBG Provence will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions: If any items in your order prove to be faulty, please return the item to our shipping address that will be indicated in your delivery notes. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect, or misuse. If you change you mind you may return any products to BCBG Provence, unworn and in perfect condition, within 14 days of receipt of your delivery. Please contact BCBG Provence Service Team to notify that the product will be returned, reason of the return and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange.
  • Product returns are the responsibility of the customer. Please ensure that returned goods are packaged carefully, to avoid damage during transit.
  • Customs fees and taxes for your returns are not refundable
  • Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer’s specifications may not be refunded.